MBA Distance education learning / Quality management training

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By lalitkhungar

Define quality?

Quality refers to the total features and characteristics of a product & services, which have the ability to satisfy given needs.

What do you understand by the term Quality?

Quality is a complex phenomenon based on past experience of some individuals. It is a particular way  of seeing any product & services.

What are the general perspectives of Quality?

1. Judgmental criteria

     2. Product based criteria

    3. User based criteria

    4. Value based criteria

   5. Manufacturing based criteria

What are the eight Garvin Quality principal?

1. Performance

2. Features

3. Reliability

4. Conformance

5. Durability

6. Serviceability

7. Aesthetics

8. Perceived quality

How a business can successfully operate through Quality?

Firstly, the product and services would meet the needs of the user.

Secondly, it doesn’t harms stakeholders needs and expectations.

Thirdly and lastly, tools works in harmony with nature, right values and right methods are used while producing any product and services.

Quality management is based on three principles, what are these?

  1. Respect for the individual,
  2. Self control,
  3. Intellectual honesty.

What is Quality management?

It is a system with an aim of long term & permanent success based on participation of all the members of an organization. It is a way of preventing defects and after that taking actions and ensure that it meet the organization objective permanently for the purpose of conforming products or services.

What are the strategies of Quality management?

  1. Management has to tell about its quality policy and declare it boldly.
  2. Management has to select the functional heads so that they are responsible for above act and fulfill the organization objective.
  3. A communication system is necessary for all employees especially for grass root (lower level), so that lower level tells its problem related to achieving any said Quality.
  4. Always prepare for taking any corrective measures to eliminate problems of the job performer.
  5. The efforts initiated must be a continuous and should not be left after partial success or failure.

How can we face the challenges and exploit the opportunities in Quality control?

  1. cost control(examine or reduce cost than competitors if they want to survive)
  1. Improvement of labour productivity
  1. Buy components rather than make them.
  1. Total customer satisfaction (depends upon quality, reliability and price)
  1. creation of brand image
  2. Close look at the depth and the breadth of the product line (examine the product that they are contributing to product or drag their revenues).
  3. exports as an additional outlet

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